Cancelation Going on for 8Months!!

<p>Dear Telkom</p> <p>I have been Trying to cancel my account since January of 2016 when I moved to a new house, and yet I am still getting billed?(8 months later)</p> <p> </p> <p>I have visited the store on more than 6 ocasions, because from passed experience i know they "Forget" to cancel so I have to do the work to go check up..and each time to my surprise the line was not cancelled.! And each time i fill in a paper and do all the steps and they tell me they will CREDIT the amount and cancel it.</p> <p>*I have filled in the cancelation papers 3x! (Yes I ticked ALL SERVICES CANCEL) and each time they send off the documents.</p> <p>*I Have actually paid some of the months where i thought ok ok maybe someone messed up once its ok.. But now it the 8th Month!! where I am still getting billed, so i refuse to pay anymore for a line where I dont even live anymore.</p> <p>*I have prove of cancelation on email from over 5 months ago!, they started to cc me in the mails to "re-asure" me that it would get cancelled and the amount CREDITED, But alas.. that mail was sent in July it is now September. (before july i struggled since january with this no emails during that time)</p> <p> </p> <p>This is my first time ever on Hello peter but i feel it Necesarry to Get help from someone Higher up! </p> <p>The person in the shop at Eikestad mall's name is Quintan, He has been trying with me to cancel the line for 8 months..Please help us both! please.</p> <p> </p> <p>Kind regards </p> <p>Christiaan</p> <p> </p> <p> </p>