1 reviews | Active since Aug 2016
Cancelation account
I canceled my account on 29 September and my account is still open. I have followed up 3 times and resent cancelation documents to 3 different people, including ********** Im still receiving monthly invoices. Luckily i pay EFT otherwise i would have been stuffed! I knew this was going to happen later on in the contract as telkom have such a bad name for this exact reason!! I would just like my account canceled please!!! I have all the emails as proof so i am not worried about any further action against me for not paying these latest bills. In saying that, heaven help you if any judgements against my name or if this matter causes any more inconvenience to my life. I have a clear open and closed case as i have filed all correct paper work and have it all on record. I will take the matter further if it is not corrected asap!!
HI Sheldon85
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI Sheldon85
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi Sheldon85,
We do find that your services have been cancelled, ***. Also note that we cannot process cancellation of a service while a third party service remains active. Your ISP removed the ADSL on 03/11/2017. We have further cleared the account, therefore the invoice printing on ***9 should be nil.
Thank you
Regards
Rafeeqah
Telkom Social Media Team
Best regards,
Hi Sheldon85,
We do find that your services have been cancelled, ***. Also note that we cannot process cancellation of a service while a third party service remains active. Your ISP removed the ADSL on 03/11/2017. We have further cleared the account, therefore the invoice printing on ***9 should be nil.
Thank you
Regards
Rafeeqah
Telkom Social Media Team
Best regards,