Cancelation

Please help me by canceling my fixed line I moved house the 1st September I requested my line to be moved. The ws was a mistake with capturing so it was delayed I finally called in because nothing was done only to find out that my line was suspended by Telkom because they could not find the area. Noone called me or informed me about the line. Into the mid September I needed fibre due to myself working form home and spent R1000 on data already. I then told them to cancel the line till today nothing is done and the collection department calls me for payment for no service rendered. That for me is ***** how can I be paying for a line that is not connected. I cannot still cancel and fees are accumulating. Telkom stop *****ing our money as it is we are trying to survive in this economy. And the line was suspended by Telkom not myself because they could not find my area so whose fault is this Pathetic