1 reviews | Active since May 2017
Cancelation
<p>Telkom sold me a contract over the phone mid july 2016. That data that i got on the contract was not what the lady over the phone sold to me. I went to telkom lake side mall and canceled that contract. And i took out a data contract that i wanted. From the date that i askes for the contract to be canceled 16/08/2016 nothing has happened from telkom side. I have gone to telkom 5 times. Phones them from 2 different stores. And opened a 2case. And every month telkom just takes the debate order. Beginning of april 2017 telkom send a courier company to collect the 2 sim cards and the wi fi router without any notice. This morning 03/05/2017 the same telkom payment went off my account. That makes it 9 payments after the form for contract cancelation request was filled in at telkom lake side. I can not keep taking a day off work just to try and get this sorted. I travel a lot. So now all thats left is to go the legal action way. </p>
Hi Stefanhviljoen,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Stefanhviljoen,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Good day Stefan ,
We have sent your query to our Sales Team to help with the call recording confirming what was discussed over the Sales call, feedback will follow.
We apologize for delay and any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good day Stefan ,
We have sent your query to our Sales Team to help with the call recording confirming what was discussed over the Sales call, feedback will follow.
We apologize for delay and any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
And so its 10 months now after i canceled the 1st and wrong contract. Its now 2months after telkom has taken back there wifi router and sim cards. And still they take my money. Now its legal action. Genoeg is nou genoeg.
And so its 10 months now after i canceled the 1st and wrong contract. Its now 2months after telkom has taken back there wifi router and sim cards. And still they take my money. Now its legal action. Genoeg is nou genoeg.
