CANCELATION

It has been a month and still my contract is not cancelled. I have called to cancel numerous times where they put me on hold for 30minutes just to send me the monthly invoice after again explaining to them I want the full outstanding amount to CANCEL my entire contract they keep putting me on hold. I have been to the shop numerous times after I have been informed by the call centre to go there just to once again be directed to the call centre. I have lodged a cancellation form two weeks ago, after weeks of telling me different things and the all of a sudden now informing me there is a form that needs to be lodged, just to be informed now that they can not find it on the system and I should resubmit it, which then again can take up to twenty days.No one can provide me with a number for the cancelation department and I do not receive response on my emails. I feel this is a ruse and that the process keeps taking time while I am still being billed, but have not been using my phone for weeks. I am willing to pay my once off outstanding amount but am not being provided with it. This has taken up literally hours of my time and is not acceptable