CANCEL YOUR DSL LINE AT TELKOM INSTEAD OF RELOCATING

We have relocated to a new address in Moreletapark Pretoria and app**** online at Telkom to relocate our line. We have waited more than 3 weeks for an sms to be send out that our line will be installed. It stated that we had to make ourselves available from 8am to 6pm on the 25th of January. We naturally had to take a day off of work to be available this time which we did. Came the 25th of January-no one showed up- no sms, no explanation, nothing... We called in to ask what had happened and the one agent gave us the statement "the technician had to first do checks in the area and it had been escalated." We called again and another agent told us that the technician phoned us and logged a missed appointment- this was completely untrue as no one phoned us and we were home the entire day. Eventually a week later when a technician did come out he came up with the excuse that he cannot install our line because he is going to upset the fibre connection of our neighbors downstairs and for him to install our line he is going to have come back on Monday once we have arranged for our neighbours to be home that day. We have painstakingly arranged for our neighbours and ourselves to be home on a Monday but once again- the technician didn't bother to show up. We phoned in to find out why this was and once again the only thing we were told was "the situation has been escalated" . Honestly, I think this is a ploy by Telkom to stretch out the time that we are paying for the use of a line without there actually being any line- yes, we we still had to pay the use of the line in full for this time. There is no contact number or email that you can complain to. Honestly, what this country needs is for another company to break up Telkom's monopoly because I have never seen a more ******* company in my life! Can someone please comment on where I can find an appropriate authority to report this to please?