CANCEL THE CONTRACT I DO NOT NEED IT ANYMORE!
Telkom has been overcharging me for more than a year with R99 which they could not explain what it was for. I then reversed all payments to Telkom until the matter was sorted out after I had called the call centre over and over again. I even went to the stores. Eventually this was sorted out this month. A total of R6500 plus was deducted unexpectedly from my account on 27 March even before I received the invoice. On the 4th of April my account with five lines was suspended. I called the call centre on more than one occassion and even provided proof of payment. One Luthando Ngcobo committed that she had allocated the payment and my lines would be working by 21:00 on the same day. I informed her that should that not happen I woyld reverse the payment. Not connected. Instead the following day I received a text that I had been suspended due to collection. My lines are still not working today. I reversed the payment on Saturday 14th April after speaking to an agent of Telkom. It was clear to me that Telkom did not know where my money was and I did not want to lose it to some unknown person and I still had no service then and now. The agent also informed me that their collections companies had access to our accounts, that is why they were able to deduct monies as soon as there was money in one’s account. I was really happy that I reversed the payment as I felt this was dangerous. I was calling from the Eastgate branch which refused to accept my cancellation request based on breach of contract. I still want to cancel as I have lost all faith and trust I have in Telkom’s ability to be fair, efficient and trustworthy. I also refuse to pay for services I do not receive since I have not had any since the beginning of April. I was also told that cancellation takes 21 days and I would still have to pay whether I have a service or not? Telkom needs to cancel the debit order and stop getting into my account whenever they wish. I didnot sign up for that. Telkom needs to give me an account number for me to pay whatever I agree to be owing them. Telkom must cancel the contract with immediate effect as they have breached the terms of our contract.