Cancel service not done, three months later!!!

<p>So I have asked Telkom to cancel my service, fill out the paperwork and sent it to them on the 24 march 2016. Then after the 30days and the waiting period, I get an email saying i need to pay for it this being that taking that no one got back to me it was cancelled. So i reached out to telkom spoke with a person and email the paperwork directly to them, person name is nondabZM which was on the 7 may. Said it would be done and cancelled, paid for that month. Phoend in a few days later to see what has happened, again nothing still all active, so the lady on the phone said it would be escalated. Well, guess what, bill again and I am not paying it as I have done my part and you have not!!! I want this sorted out ASAP!!</p>