1 reviews | Active since Mar 2016
Cancel service and want the correct final bill
I cancelled my account on 2015/12/01 at Telkom Potchefstroom with all the right documentation. (It took 51 minutes to do this). Everything was paid in full. <br> The next bill 6 Des(for Des charges) R505.52. No cancellation.<br> I called 10210 and hold the line from my cell phone for 16 minutes and dropped the line after no response.<br> I visited the Telkom shop again and told them the account is still active. (Again I waited 47 minutes to do this and they told me it is cancelled and could not give me any proof that it was cancelled. I asked them to suspend the account because I knew it was not cancelled)<br> Next bill 4 Jan R1010.45. No cancellation<br> I called 10210 again from my cell phone and they told me to send a email.<br> I send a mail<br> They called me and said they will cancel the account.<br> 4 Febr next bill R1464.15.<br> 10210. No response<br> 4 March next bill R1258.74<br> Hopefully the account is cancelled but now the amount is wrong. <br> Please help to resolve this matter.<br> Please make sure the account is cancelled and send me the final corrected invoice, and don't blacklist me.<br> The service was stopped and was not used from 1 Des 2015.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
