Cancel order without informing you.

I searched Telkom website for what is available in my area. The website tells me only ADSL is available but LTE will be coming soon. So I place an order on the 04th Jan for the January special for uncapped ADSL R599. I then keep checking my app on the status doesn't change from "checking your records" I then call the call center to be told that the cables have been ****** in the area. The technician has already been out and ascertained there is no infrastructure in the area and he contacted me on my cell and my husbands on Wednesday 10th Jan to inform me. Neither my husband or I had a call or a missed call or a message to inform us of the fact. The Job card has been cancelled by the technician and had I not called in I would not have known. Considering only ADSL is listed for my address how could the technician tell the call center to inform me to try other alternatives? Ref for this dilemma was ********** 60A. - Which according to the app even now still says "Checking your records" Now my work ADSL is very slow from Monday 15th Jan, I reported this with ref number 104CNK160118 . The connection is so slow on the ookla speed test I am getting readings of 0.12 download and 0.03 upload. I called at the call center went through a process of switch off modem, switch on modem etc etc and no help. Today in addition to almost not internet I am battling to make outgoing calls. I contact them again and they inform me a technician hasn't been assignment to my fault even though it is a business internet which is down. Now I have no usable internet and no phone line and no help from telkom !!