Cancel my telkom line

I have tried for nearly 5 hours trying to cancel my landline with telkom. From the first of November 2019 I logged a fault with telkom. I was informed that the fault was logged. Ref :no.***1..... I tracked the progress of the fault everyday but it stayed on logged it never moved on to in progress. This morning the 5th of November 2019 I tried again to track the progress but it still showed just logged not in progress. I contacted telkom via the online chat to an agent..... She informed me that the cables were in actual fact ****** and the fault has been logged with their cable theft division but she does not no how long it would take to reinstall the cables. I contacted my isp provider (Mweb) and they informed me that Telkom removed the cables in my area and they not planning on reinstalling them. They cancelled my subscription but I have incurred a 2 month penalty because mweb sais it is Telkom 's fault. I have been trying for nearly 5 hours trying to cancel my Telkom line which in actual fact does not exist anymore.... I have phoned 10213, 10210, tried every department in Hope's of someone being able to help me. I keep getting dead ends .....I tried online but they want my Id, but my Id has been ****** and I never had the opportunity to go and get another Id. So I will be billed until Telkom decide to cancel my line ,which I cannot do online or over the phone or in person..... PLEASE CANCEL MY LINE AS THIS PROBLEM IS DUE TO TELKOM'S NEGLIGENCE IN NOT INFORMING THEIR CUSTOMERS..... I WILL NOT PAY FOR A SERVICE THAT DOES NOT EXIST .....THE CONTRACT WITH TELKOM IS NULL INVOID.....PLEASE UPHOLD YOUR PART OF THE AGREEMENT.....

FATGEYAH JOEL