RG
Raul G

1 reviews | Active since Feb 2017

10 Feb 2017, 14:04

Cancel my telephone line

<p>I moved out of my studio flat about a year ago. Before moving i had arranged for my telephone line to be cancelled and i was told to fill in a cancelation form and send it through and it would take 30 dyas. I sent this form about 3 times before they cancelled the line which only happened 2 months after i moved out and they still expect me to pay for a phone line that was supposed to be cancelled 2 months prior. Now i have an outstanding balance and i refuse to pay as this was a mistake on thier side. To date nobody from Telkom has assisted me and i will never pay that outstanding balance.</p>

0
Replies (1)
Telkom
Telkom's reply13 Feb 2017, 09:44
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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