Cancel my subscription and fix my credit score

I was owing telkom and i have paid them the full amount of R3733.43 on the 20th of his month, please note my contract was supposed to end in december 2019. I have not gotten any feedback with regards to you recieving the payment. my account is still suspended. i have no intention of having a subscription with you again. all I want is to for u to do is to cancel the subscription and clear my name with the credit bereau please fix this as it is affecting my credit score. cancel the subscription because it ended in december 2019 the only thing that was left was for me to pay you the money I owed u (which is now paid in full).