CANCEL MY ORDER!!!! PREVIOUSLY RAVING FAN CUSTOMER, NOW WORST EXPERIENCE EVER

Item: Telkom
Rating: 1
Author: leeroy L

I purchased a Telkom Fixed landline look alike at the Sea point branch and received the package including the sim on the 14 July 2016 (Thursday) the same day. The consultant (Denver) sent me home with a sim card that said ‘INVALID SIM’ only to find out at home. I then called in from home to activate on the same day over the phone, they then informed me to go back to the store the next day as they can’t do it over the phone if taken from the store. I then went the next day (Friday 15th July 2016) to the Promenade Mitchells plain branch (closest branch to where I live) to activate the sim card. The store advisor then checked the sim on the system and told me it was active I just need to wait another 24 hours for it to be active as the “installation has a wait time” and gave me assurance it will be active. I believed him and left home waiting. The next day Saturday 16th July 2016 the sim card still not active, I then called in to see what would be told this time. After being put through to technical, to residential, to new accounts, I decided to speak to a manager, after waiting for more than 45 min to speak to a manager two agents cold transferred me to the mobile team who then cold transferred back to new accounts. I then spoke to a manager, promising me the sim is active now, I should just wait the next day another 24 hours. I then waited until the next day, sim still wouldn’t work and still said ‘INVALID SIM’. I went back to the Mitchells Plain branch on Monday 18th July 2016, the same store advisor this time speaks to his manager (who never had the guts to speak to me herself, and sent messages with him saying they sorry), then gives me a new sim card, giving NO explanation, and promised me that this time the new sim card will be active the next day within 24 hours timescale. I then left home and believing it will work this time, only to find out it’s still not working. Then Yesterday 19 July 2016 I went back to the store, this time I had finally given up, because I was done believing anyone from Telkom, only to find the store consultant who assisted me was not their including the manager. I asked another store consultant just to cancel it and gave her the box (including the ‘invalid sim’) in its original package. She told me that the reason the sim card wasn’t working all this time because she was the only one who could activate those types of sim cards in that entire store and not even the manager could do it. She offered to get it activated right there and then, but I was so exhausted from all the false promises and pathetic service that I just told her to leave it and cancel the deal. She printed me a cancelation sheet and asked me to sign it, and promised me that it will be cancelled and I will NOT be billed for anything as everything is returned and cancelled. Today I did my due diligence having not trust anyone from Telkom anymore and called in to check if the order was cancelled, the advisor tells me that it’s still active and I will be billed for it because there is a 30 day cancellation period even if its Telkoms fault. IIhave been a customer with Telkom for many many years and spent thousands of rands and always bragged to my family and friends about your awesome deals and great customer service, and even got my sister and her husband to sign up with you guys. I spoke to her today and told her what pathetic service I got and she was shocked herself. Currently I have a mobile contract with you guys. I will be cancelling that one as well and going to the ombudsman, and newspapers IF YOU GUYS DO NOT CANCEL THAT ORDER. PLEASE CANCEL IT TODAY and MAKE SURE THERE ARE NO FEES!!!! If it is not cancelled by this week AND if I get BILLED FOR THIS, I will be going to the authorities including telling all my friends and family and people that I meet NEVER to USE YOUR GUYS SERVICE AGAIN. Order References: ********** 07A / ********** 13A Service ID: CT ********** 32/CP ********** 4987 Order Date: 14/07/2016 Order Type Description: Fix Landline Look Alike 24 month Contract

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