CANCEL MY LINE AND STOP *****ING MY MONEY

Hi

I requested my line to be cancelled online on 06/09/2018 online. I then received an email statingit can't be cancelled due to something about Mweb. I have cancelled my service with Mweb as of 01/09/2018, I have sen the confirmation email to Telkom. Yet over 2 moths later my line is still not cancelled and on top of that my account was debited twice on 31/10/2018. I called today 05/11/2018 however after waiting on the line for more than 15 min with no answer i had to end the call because i have actual work to do. I don't use this service anymore and have requested to cancel it over 2 months ago.

Why is my line not cancelled? Why was my account double debited?

Make sure you provide better service and then maybe people won't cancel their products en masse. Don't extend the cancellation process to ***** money from people and then double debit their account.

Can you cancel this service, refund my money and don't debit my account again?

If this is not sorted out immediately, you will see me on Twitter. I will post every hour on the hour until this is sorted out.