CANCEL MY LINE!!

On 27 October 2015 I submitted my completed cancellation form to the prescribed email address for my line to be terminated 30 November 2015. I got the automated message saying they had received it and will contact me within 48-72 hours. They never did. I then sent through a follow up email on 11 November 2015, and still got no response.<br> <br> I have just received my latest statement and I see it is still charging me for the line into January! Calling the call centre all they say it is not their department and transfer me elsewhere. I'm told cancellations cannot be reached by any other means other than through email and the \escalations"number they gave me of *** doesn't exist! I mailed the Telkom social media team directly and still have had no response.<br> <br> CANCEL MY LINE and don't you dare try and bill me interest for outstanding charges that you were implicitly told I would not accept as a result of your incompetence. This is your final warning before I start ignoring you completely altogether and you can start dealing with my attorney. These are your two call reference numbers to go and get the recordings of the calls. nonkululeko_10 nov 2015_9h47. max_10 December 2015_8h30"""