NS
Neels S

1 reviews | Active since Oct 2010

19 May 2016, 06:30

Cancel my Landline Account after all these years

<p>Good Day. I asked your Woodlands Boulevard branch to cancel my Telkom landline. I've been a customer since my first landline in Port Elizabet in 1986. I never experience such **** with any company as I did with Telkom the last few months. I currently stay in Garsfontein Ext 11, and since they started to lay the new optical cables, my landline was off uptil now, meaning that I paid you guys since November 2015 monthly service fees with NO access to my telkom telephone. I received the lates Telkom bill yesterday for the amount of R190.30 with even an amount added for late payment. It is such a joke. The Fault was logged on your website, and I received an SMS asking if the phone is still not working that I respind on 'YES', but nothing happened.</p> <p>I paid your guys about R1200 for services with no availibility of my landline at all. The Landline number is *** and the account number is ***. Go and check when was the last time a call was made from this number.</p> <p> </p> <p>This is totally shocking. You guys owe me for this. I need some response from you</p> <p>My Cell number is ***</p>

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Replies (1)
Telkom
Telkom's reply20 May 2016, 11:54
Official

Hi CJSSmith1

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:SM235105

Regards

Luleka

Telkom Social Media Team