Cancel my landline!!!

<p>I downloaded the cancellation form and emailed it to ***, on the AutoReply was told they will contact me within 14 business days. yes im still waiting.</p> <p>i then phoned Telkom after the 14 business days and was told i just have to wait they will phone me.</p> <p>im still paying for a broken line that i can't use... and dont want to cancel.</p> <p>if i stop the payments will you then cancel the line???</p>