1 reviews | Active since Feb 2012
CANCEL MY HELLKOM ACCOUNT!!!!!!
I hate Telkom. So i called them today to cancel my LTE and Phone line. First agent drops the call on me cause clearly she was too stupid to Handle this Query
Second agent was Very nice to assist me with the process advising she will put the request to cancel the call and supply me a reference number. At the end of the call she tells me She transferred to my details to another department to sort out and she has no reference number to give me. im sorry Telkom but this is ***** AS F&&****!!
All over the internet i see people being stalled for 6months to cancel the stupid account.
This serves as my reference to my cancellation
1st call to HELLkom : Idiots name was Nomisa who dropped the call on me
2nd Call to HELLkom : spoke to Zikhona Dlodlo who advised/Confirmed me the following at the beginning of the call: Date: 29/07/2020 Time of call : between 11:30 and 12:15 30 days notice to cancel the account Last installment Should be 31 August 2020. Service will be Active for 1 more month
Then she dropped the bombshell, Fo&&ol referance and i need to wait for some other People to call me to cancel and she dont have an ETA when they will call me so essentially it could take months, years ... (From what i seen on the complains online)
@ telkom, im not someone you going to take for a P**s.
As a test, im going to call again and do the same process and see if the new agent tells me the same thing.... will update accordingly
Time - 12:19
date - 29/07/2020
Was much more confident on the phone
Confirms if he is able to cancel it, he will give me a reference
No mention that i ever called in before asking to cancel.
And as i suspected, while he was speaking to me, " I have scheduled the cancela ..... " ... he Dropped the F**king call.
Im not an idiot. I worked at MWEB tech support For YEARS and since your system cannot see who dropped the call, the recording will show you were speaking to me when the line disconnected Thinking you innocent.
@HELLKom (telkom). F&&k yuo and your sh**y service.
1st August 2020 i am shutting down the router and no longer going to be using this Sh6T service. Since you do not debit my account, i will NOT be paying for the service since i have officially given my 30days notice.
Take me to court, i dont give a sh&t. you hire ***********, Immoral people Just like you Thieving brand.
Make people pay for up to 4mb then give them a consistent 0.23mb download connection and tell them to F-off you get what you pay for ( not steady guaranteed 4mb ).
so take me to court. i have all the details and i will now be reporting you to the F**kin Ombudsman
Time - 12:19
date - 29/07/2020
Was much more confident on the phone
Confirms if he is able to cancel it, he will give me a reference
No mention that i ever called in before asking to cancel.
And as i suspected, while he was speaking to me, " I have scheduled the cancela ..... " ... he Dropped the F**king call.
Im not an idiot. I worked at MWEB tech support For YEARS and since your system cannot see who dropped the call, the recording will show you were speaking to me when the line disconnected Thinking you innocent.
@HELLKom (telkom). F&&k yuo and your sh**y service.
1st August 2020 i am shutting down the router and no longer going to be using this Sh6T service. Since you do not debit my account, i will NOT be paying for the service since i have officially given my 30days notice.
Take me to court, i dont give a sh&t. you hire ***********, Immoral people Just like you Thieving brand.
Make people pay for up to 4mb then give them a consistent 0.23mb download connection and tell them to F-off you get what you pay for ( not steady guaranteed 4mb ).
so take me to court. i have all the details and i will now be reporting you to the F**kin Ombudsman