Cancel my contract

<p>I have received nothing but unprofessional service on every single attempt for assistance. From poor technical service to poor advice from both 10210 and your branches. My modem is faulty and after 6-8 calls, 2 which dropped, I was told to take it to a store to swop out. I asked what I needed to take and the modem was all. I did so and at the Gateway branch they were willing to do so but could not because the staff were on strike. They in turn sent me to the Phoenix Plaza branch who needed my ID, cables, box an modem. I have spent at least 2 hours on calls to Telkom, drove to two of your branches wasting my time and petrol and remain with a faulty modem. I would like to cancel my contract at your cost as I was not told at any point this was a fixed term contract I was entering into.</p>