MW
Matthew W
1 reviews | Active since Jan 2015
01 Aug 2018, 14:16
Cancel My Account - Please stop being useless!
I have battled with telkom a year or so ago to cancel my account - this was never done and I am currently being billed - even though the line has been unusable for well over a year (multiple complaints made years ago!!!!). Attempting to cancel again - we can now only do this online. I cannot link or manage any accounts! I have tried on different browsers, isps and computers - no avail. These clowns need to sort their **** out - If i cant link accounts i still can't cancel this account that has been charging me for a broken line for +-2 F**king years.
Helpful (0)
Replies (1)0
Replies (1)MW
Matthew W's updateReviewer Update
16 Jan 2020, 08:26Hi Noleen,
I appreciate your message from nearly 18 months ago - I however was never contacted by anyone at telkom regarding this matter.
I expect someone to contact me and explain why my account cannot be closed and why you don't even pick up my products to cancel the account.
I also expect to be reimbursed for every month after this hellopeter was sent and Telkom has ignored the request with no resolution (I still can't load my details on your ****py app).
I will be logging this case with the communications ombudsman next week if I do not get a reply.
Your customer support is truly disgusting and this company is an embarrassment in the eyes all South Africans - sort your nonsense out.
I appreciate your message from nearly 18 months ago - I however was never contacted by anyone at telkom regarding this matter.
I expect someone to contact me and explain why my account cannot be closed and why you don't even pick up my products to cancel the account.
I also expect to be reimbursed for every month after this hellopeter was sent and Telkom has ignored the request with no resolution (I still can't load my details on your ****py app).
I will be logging this case with the communications ombudsman next week if I do not get a reply.
Your customer support is truly disgusting and this company is an embarrassment in the eyes all South Africans - sort your nonsense out.
MW
Matthew W's update16 Jan 2020, 08:26
Reviewer Update
Hi Noleen,
I appreciate your message from nearly 18 months ago - I however was never contacted by anyone at telkom regarding this matter.
I expect someone to contact me and explain why my account cannot be closed and why you don't even pick up my products to cancel the account.
I also expect to be reimbursed for every month after this hellopeter was sent and Telkom has ignored the request with no resolution (I still can't load my details on your ****py app).
I will be logging this case with the communications ombudsman next week if I do not get a reply.
Your customer support is truly disgusting and this company is an embarrassment in the eyes all South Africans - sort your nonsense out.
I appreciate your message from nearly 18 months ago - I however was never contacted by anyone at telkom regarding this matter.
I expect someone to contact me and explain why my account cannot be closed and why you don't even pick up my products to cancel the account.
I also expect to be reimbursed for every month after this hellopeter was sent and Telkom has ignored the request with no resolution (I still can't load my details on your ****py app).
I will be logging this case with the communications ombudsman next week if I do not get a reply.
Your customer support is truly disgusting and this company is an embarrassment in the eyes all South Africans - sort your nonsense out.