Cancel LTE and Telkom cancels everything

<p>Telkom please assist me because I filled out a form to cancel my lte package, now my ADSL line has also been cancelled, called telkom to ask them to reactivate and it will take 6 to 7 working days for this please just explain how this is fair or possible that it will take so long, I want my ADSL line reinstated with immediate effect because I need it to work. This is not fair that I completed a form and your staff cancel my entire telkom contract, this is not fair. Please contact me urgently. </p> <p> </p>