Cancel inactive account or complaints?

I no longer really have any words. I've called, emailed and begged. I seem to be heading for an email complaint to ICASA as they pay no mind to loyal customers any longer. Still no activated fibre at new address, after doing EVERYTHING according to their "books". I've begged, pleaded, been nice and spoken kindly to people who lie, take your money and charge you for something that has been cancelled or not activated yet...