Cancel fibre line.

Ive been trying to cancel my subscription wit Telkom for the past 2 weeks with no success. I was told to do it online but my profile doesnt show the fibre line under manage my accounts and so i cant. I've been sent from post to pillar, other agents advising to call 10213 others 10210, i even sent a mail to ***, no response.

Im so frustrated with Telkom. I just want to cancel. Why does the company make the process so hard.