Cancel contract delays

<p>Good day,</p> <p> </p> <p>On 25/04/2016 I sent a completed request to cancel my contract and change my number to prepaid effective 01/06/2016. This same e-mail was forwarded to your hellopeter telkom adress. After receiving no confirmation that my request was attended to I followed up again. 19/05/2016 I received a reply "Good day Sir/Madam,</p> <p>Hope this mail finds you well.</p> <p>Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.</p> <p>Kindly resend the cancellation form for us to better assist you as we did not get your cancellation . " This e-mail was a reply on my e-mail of my request to cancel my contract dated 25/04/2016. Really now?! How can you say you did not receive my cancellation if you've just rep**** to me on that e-mail. So again I wasted my time and forwarded all the info. Still waiting for a reply and assistance. After 2 years of being a loyal customer I expected more, or even just basic service.</p>