Cancel contract

I have written a review on the 2nd of October and have not even heard back from Telkom yet - This is frustrating me to the point of now threatening a lawsuit.

I have been very patient with you over the past few months in trying to get my contract cost resolved - for 8 months I have been patient and when the contract still hasnt been resolved I decided to end my contract.

Your support line is utterly useless - there might as well not even be a support line. I requested that my contract be cancelled and the R2550 credit due to me to pay for my month of internet for August (R799) and the cancellation fee (R1613) - i was never informed that the cancellation was never paid with the credit due to me.

I visited the store mid August to find out whether the credit has been allocated for the months of May, June and July that I was overcharged for but never credited. I was informed that the credit was allocated and that my debt with telkom was settled at R0.00 (which I assumed to be the cancellation fee and the month of august fees paid)

After thinking the contract has now ended I got an SMS in September stating that I will be debited an amount of (R1573 - which BTW is the wrong amount of my contract). I found this out after I went to the store to buy data on my simcard and was told the contract 'was still active' yet the internet on it was blocked as we had no internet on the uncapped LTE package.

I had to re-submit my contract cancellation stating that I asked for the credit to pay for the cancellation which was never done and the fact that I was yet again overcharged for the month of August.

I was then phoned back by telkom asking my why i wanted to cancel my contract - after explaining the situation to the consultant she informed me that I would HAVE to pay for the full cancellation fee and that I would have to pay for the month of September (which is ridiculous since it was Telkom that ****ed up in cancelling the contract and that I cannot even use the uncapped package)

I then asked for a manager which also told me that I would have to pay for the Month of September - This is totally unacceptable as the contract should have been cancelled and it was a ****up within Telkom.

I AM however happy to pay the difference in the cancellation fee after my credit is allocated back to me for the month of August (R1613 - R850 = R763) I will pay the R764 for the cancellation but I refuse to pay the debit orders for the months of September AND October and I will cancel my debit order. If for some reason you still charge me at the end of the month I will be forced to take legal action for violation of the CPA (Consumer protection act) and for ***** of overcharging a consumer for a product after a set amount was agreed upon (and also for the fact that you did not even fix my contract costs after 7 months of logging calls and trying to follow up)

Your support staff also seem to be ignoring me as I have been trying to follow up on the logs that have been made and no attempt to contact me has been made at all in the past month.

The number in question is **********