JB
Jacobus B
1 reviews | Active since Mar 2015
31 Mar 2015, 14:58
Cancel account and still getting billed.
Hi I stopped this account in July 2014 and then in Sep 2014 I receive a bill of R79.40 I went to Telkom and they said that they did not cancel the Internet cable (bill canceled) then in Oct 2014 I received a bill of R80.25 and they said that they did not cancelled the line cable (bill canceled) then in Nov 2014 I received a bill of R241.00 and they wanted to give me over to the credit berow. I called head office and they looked on there system and found nothing and said that I am clear and now this month (March 2015 a year later after closing) I received a bill of R106.88. Don't know what to do, can you please assist me in this problem.
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Replies (1)Telkom's replyOfficial
04 Apr 2015, 09:41Hello bligj,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM101184.
We apologise for any inconvenience caused.
Regards,
Wesley Arendse
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM101184.
We apologise for any inconvenience caused.
Regards,
Wesley Arendse
Social Media Team
Telkom's reply04 Apr 2015, 09:41
Official
Hello bligj,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM101184.
We apologise for any inconvenience caused.
Regards,
Wesley Arendse
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM101184.
We apologise for any inconvenience caused.
Regards,
Wesley Arendse
Social Media Team
