SJvV
Shane Jansen van Vuuren

1 reviews | Active since Feb 2014

28 Apr 2015, 11:09

Cancel Account

Telkom, my wife cancelled our account in March already, which doesn't look like it was actually done because there's an amount billed to us for April. I have just paid the outstanding amount, but what would be REALLLLYY GREAT, is if you could actually stop the account, and not bill us again. I'm not sure if you understand, but I WANT TO CANCEL THE ACCOUNT. WE DON'T OWE YOU ANYTHING! Sorry I can't draw any pictures as this input only accepts text, but I think you understand that we want you to cancel our account, and not bill us again. Please get in touch with my wife on the number I've added to this complaint, to tell her that the account has been cancelled, and you won't bill us again. It's quite easy. Let's see if you can handle this one

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Replies (1)
Telkom
Telkom's reply28 Apr 2015, 12:47
Official
Hello sjvan,

Thank you for your post.

Kindly be advised that we are currently attending to your Cancellation issue and we will revert back to you with feedback.

Your reference number is SM106768.

We sincerely apologise for the inconvenience caused.

Should you have any further queries, please e-mail us at ***.

Regards
Tebogo Mongale
Telkom Social Media Team