can you stop wasting my time and attend to my query

This is the worst company i've even dealt with.

i've forwarded them a copy of my contract between them and i on the 7th of march, it's now the 26th of march and they haven't responded. its very difficult getting through to them, i finally did and their system is down, the entire managerial staff (including managers and supervisors) on duty all attended this system that is down. the staff is busy laughing and not paying attention (Nomasonto Nkala and company). I can't be given a direct number or email address to someone who can listen to my query and assist me.

What do i need to do telkom to get your assistance? I want to pay your money because you affecting my credit record and you are delaying me from doing certain things. can someone resolve my query in one call and stop wasting my time and money with all these phone calls i make to you.