Can you please connect me???

Went to the rosebank telkom to apply for a telkom landline SIM. Everything got done super quick and the lady, Joyce, said she'll call me during the week to tell me when my SIM would be active. 2 weeks went by and the SIM still wasn't working so I called the call centre and they told me Joyce needed to do something on her end. Another week goes by. I go back to the same store and another lady tells me they need to send it to Durban to do something and she'll call me when its all done. Its now a week later and still nothing. Great job telkom :/