Can we say stupid much.

I have a contract that was due to expire, I gave notice 19 July and so notice period should be august with last bill run being the same, now suddenly it cant be cancelled cause A) the retentions department has not called me and B) all of a sudden there is a number on the contract that has NO bearing to either of the contract numbers I have?!?!?!<br> <br> Apparently, according to policy, the retentions department has to call about my cancellation, I don't need to discuss it, I cancelled, that's all there is to know!<br> <br> Please, get it straight, I have CANCELLED the contract, process the cancellation and lets get done with it. I refuse to pay for September when it was cancelled within the due time stipulated by you.