Can TelkomSA/Aita get anything right EVER?

I attempted to contact the call centre a number of times during the course of Dec 2014 to have my debit order details changed. I was told that I needed to go into a branch to do that. I then cleared up my busy schedule, made my way to Telkom Fourways Mall to get this done. The idiot behind the counter captured my details but did not activate it. The debit order ran on a closed account and now my Aita account has gone a month unpaid. I refuse to be inconvenienced again by having to go to the branch to make a manual payment, as it was their ***** up. The BM told me he would get the double debit order to go off in February 2015. which I am yet to see and what impact this will have on my flawless credit profile. All hell will break lose if it has any. I then also request that he check my usage as I have been paying for the contract for almost 2 years which hardly ever connects in the Fourways area. I was specific in my request that I would be out of the country for 2 weeks from the 21st February 2015 and that the technician that needed to secure an appointment before the 21st. The techy calls me today today for next tuesday. Is there anything you people can get right?<br>