Can Telkom please fulfill their promises?

I am reaching out for intervention. I placed an order to have my wifi service moved from where we were to a new location. Reference number is 655025.

I placed this order on 5 November 2020. Every day since that date I have been following up with Telkom; and every time I'm told by different consultants that the order has not been placed by the Order Department.

Each time, the consultants claim to be lodging an escalation. I continue to pay for this service, yet my line has not been moved.

I am out of options. They won't connect me to a supervisor or Manager or even the Order Department allegedly sitting on the request.

I have too many issues with Telkom, but this particular order has caused us to not attend work for the last 3 weeks. We work from this new building and wifi is essential for us to do our daily jobs.

I am calling on anyone from anywhere to just help with simply fulfilling an order placed now almost a month ago.

To 'hellopeter', if you can intervene by reaching the highest levels at Telkom, I would be appreciative.

Pointless for them to claim they care about their customers yet things like this are so common.

Thank you Sbo