Can Telkom or Open Serve restore a landline

I thought my landline was down since 20 December 2021. It is till down as at 10 Januar 2022. Tracking down references I noted that I logged references going back to 24 April 2021 ref ***8 which was closed at 27 november 2021.on 5 January 2022 I logged another query, ref ***2 which is now after 5 days at step 2 of 4. On Saturday 8 January we again followed up with Tiishetso who again esculated the matter referenceb825762 with Open serve. We were informed to expect a call before 12 on Monday 10 January 2022. No calls were made at the house. As a bare minimum. Today I esculated matter again, reference 170660. It appears as if old references are closed unresolved, new numbers given and that the system are manipulated to avoid true esculation. How is it possible that my landline can be out of service since 20 December 2022 as a minimum but possibly since 24 November 2021 and as at 10 January 2022 still not working. I have now reported the matter to icas as I fully paid for a service that was not made available to me which feels like ***** as they do not resolve the issue but bill me for a service every month. What value do I derrive. Since Saturday 8 January 2022 my internet injection is down as well.