Can Telkom make means for us to do sim swaps

While i do fully understand Telkoms decision not to do their sim swaps telephonically was in your customers best interests to prevent things like ***** and so forth.

It was already a somewhat inconvenience because there isn't that many Telkom stores. Its forces the lot of us to travel to the "nearest" telkom store.

So I lost my phone a day before the lockdown, which was exactly 33 days ago, which means that it's been 33 days without access to my number, 33 days and I can't do any cellphone banking, 33 days without a whole lot of things that make my number beneficial to me. You'd think maybe 33 days into Telkom would have made means for their customers to at least be able to do a simple sim swap, but alas. But clearly this inconvenience to your customers is no where near important to you

I've tried to contact you guys on every platform, twitter or telephonically but well on here cause I've been unsuccessful on both hands. And there is no clarity whatsoever if you guys will open your stores post lockdown into phase 4 and clearly I am tired of waiting

So really make means for your customer to do sim swaps that is all I'm asking.