Can Telkom just fix my faulty ADSL line

Dear Telkom Social Media Team, <br> please don't thank me for making contact or give me a reference number and tell me the problem will be escalated to the relevant department. I have a reference number 43CTK180115 and I have escalated it on your website.<br> <br> I have been struggling with intermitted ADSL service since mid Dec 2014, and between the call Centre which can only reset the line and tell me its a faulty line and the technicians who has been at my house the problem has not been resolved. This after numerous calls. Empty promises about credits for the time the line has been down does not help either. <br> <br> It seems to me that I am now reaching a point at which I have no other option but to log a complaint with the National Consumer Commission which was established ito section 85 of the SA Consumer Protection Act No 68 of 2008.