Can Telkom even be more pathetic?

<p>We came back from leave on Saturday 07/01 and realized that our Internet is not working. We immediately reported it and a reference number, 199CTK070117, was issued.</p> <p>Being reasonable we only start following up on Tuesday, the 11th . Since then, we’ve been either visiting the Telkom shop in Waterfall Mall or called 10210 for a progress report; with the only comments that a technician has been assigned, then another one and another one....There is no contact details available for technicians or the supervisor of technicians. I have received another ref number, 942679 and apparently they were supposed to get back to me, which also did not happened up till today. I logged an official complaint on Friday and till now no one has even respond to that.</p> <p>I am paying for a service which I don't get... is that not the same as *****ing .... just wondering</p> <p> To get three technicians assigned to one issue does not make sense, either the staff is *********** or I’ve been given the wrong information from the call centre</p>