Can Telkom care about its customers

I do not understand how for the past 14 days I have not been able to get through to one Telkom call center agent even after hours of holding. I walked into the store to get help and I was told that they cannot help me with my billing query, only the call center can help me. A call/case was logged for me and more than 7 days later I am still waiting on a reply. I logged a query on the mobile app, still have not been contacted after 2 weeks. I asked for help on twitter and the people running the twitter account are as useless as the cellular reception from Telkom. What the hell am I supposed to do to speak to someone at Telkom?????