MR
Michael R

1 reviews | Active since Jul 2011

02 Apr 2016, 11:19

Can Telkom be even more inept?

So after a month of fighting with telkom for their LTE service I cancelled the product.<br> <br> It required several calls and emails from my side to accomplish this feat. I have logged complaints on Hello Peter regarding this. Both times I was promised a call which never materialized.<br> <br> I received a bill mid March for my non-existent service. I contacted them to make sure they were aware of it. <br> <br> End of the month. My account reflects a R 808 payment to Telkom.<br> <br> I can only laugh when I get told that the service is active. The reason why I returned it is because I couldn't get them to activate it in the first place!<br> <br> And then I get asked to visit a branch to sort this out. Except I have tried already and was met with \branches don't deal with LTE services\". So they don't even know their own policies!!!<br> <br> Brilliant brilliant service. Never encountered it's like anywhere before."

0
Replies (1)
Telkom
Telkom's reply02 Apr 2016, 11:35
Official
Hello astriel,

We apologise for any inconvenience caused.

We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information.

Please contact us via email: *** for any further queries.

Your ***.

Regards
Hazel
Telkom Social Media Team