1 reviews | Active since Oct 2014
Can't use data I paid for
<p>I had ADSL at my previous address and ask for my line and ADSL to be moved to my new address. After waiting a months for my line at my new address I phoned Telkom and they informed me that they don't have copper wires at my new address and that they working on it. I ask what about my internet and they advised me to get an integrated sim and with the integrated sim I can still have my internet. It worked 100% up to the 1 of April where after I only allowed to use 1Gig of my 40Gig Soft cap that I paying for. The other 39Gig that I paid for and still must pay for I'm not allowed to use. I'm phoning Telkom from the beginning of April to sort this problem out because I need internet. But Telkom landlines say I must phone Telkom mobile and Telkom mobile say I must phone Telkom landlines. Nobody is willing to help me but I must keep on paying for the 40Gigs. Why it is so difficult to get help is there really nobody at Telkom left that is willing to help, all I need is to have my internet that I’m paying for. Is that too much to ask. I did not ask for anything for free only for what I’m paying for. And I'm staying in Hartbee****rt not in any undeveloped area.</p>
If I understand it right now, I must pay my full account but is not allowed to use it. Does that sound if it is right? I did not cancel my ADSL I ask for a transfer but Telkom can't transfer my line because they don't have copper wires where I stay. So they just leaf it like that and expect me to pay for what they can't or don't want to give me. I did not choose not to have a landline, infant I want one and I need one. I need a landline number, that is also something I'm sitting without from December and Telkom make no effort to come up with solutions to help me because they already getting the money why do they have to worry too help me restoring my service I pay for. Is Telkom only working on landlines? and don't have anything to offer me while they can't give a landline? I must phone and phone them and be begging them to help me, please, and I'm getting put through to all the departments and nobody knows how to help me. And in the meanwhile, I'm still paying. So please come and give me a landline, I want a landline so that I can get what I'm paying for if there is no other way Telkom can help me. But taking my money for something they aren't willing to give me is ***** and so wrong. Like I said it is not my choice and were not my choice not to have a landline, why must I suffer and get penalize for it?
Regards
Pieter
Unhappy Telkom customer
If I understand it right now, I must pay my full account but is not allowed to use it. Does that sound if it is right? I did not cancel my ADSL I ask for a transfer but Telkom can't transfer my line because they don't have copper wires where I stay. So they just leaf it like that and expect me to pay for what they can't or don't want to give me. I did not choose not to have a landline, infant I want one and I need one. I need a landline number, that is also something I'm sitting without from December and Telkom make no effort to come up with solutions to help me because they already getting the money why do they have to worry too help me restoring my service I pay for. Is Telkom only working on landlines? and don't have anything to offer me while they can't give a landline? I must phone and phone them and be begging them to help me, please, and I'm getting put through to all the departments and nobody knows how to help me. And in the meanwhile, I'm still paying. So please come and give me a landline, I want a landline so that I can get what I'm paying for if there is no other way Telkom can help me. But taking my money for something they aren't willing to give me is ***** and so wrong. Like I said it is not my choice and were not my choice not to have a landline, why must I suffer and get penalize for it?
Regards
Pieter
Unhappy Telkom customer