Can't sign more than 1 contract via iStore

Since moving from CellC and signing a new contract with Telkom Mobile in November last year I have been very happy with Telkom's network. So happy that I wanted to sign my fiance up with a new contract on Telkom Mobile. Seeing as I want to get an iPhone6 and iCare is important to me I went back to the same iStore Waterfront and tried to sign up another Telkom Mobile contract. Alas, this is where I encountered a problem. There is an issue whereby one cannot sign up more than 1 contract on the same ID through the iStore on Telkom Mobile. Despite the iStore escalating this to Telkom, nothing has been resolved and it has now been more than 3 weeks. The phone is waiting, my documentation is ready, just no response on how to fix this from Telkom. I am waiting to give you my money Telkom. Please get this issue sorted asap. According to the iStore, they have other customers waiting as well. Your network is good. Its a pity something seemingly as important as being able to sign up new contracts is not