Can't seem to just cancel the line

<p>I sent through all cancellation documents through to Telkom on the 12 December 2016 to cancel my telkom line as I had fibre installed, at that stage I still had credit in my account. Its now the 3 March 2017 Ive resent the documents more than ten times, each time I was promised that the person I was talking to will make sure I get feedback. I've heard nothing. The Telkom bill just keeps accumulating. My service provider was mweb. Telkom tells me the line still belongs to mweb, Mweb tells me the line has been in the holding pool since December. I have a R700 deposit as well as the extra funds that were in the account that needs to be paid to me. This line needs to be cancelled why is it so hard. Very frustrated with this poor service. The line in question is ********** 499 My cell is ********** 627 </p>