Can't render a service.

After numerous phone calls to the Telkom call centre, my line is still not in, I requested for them to move my line on the first of August already, my first reference number was ***, they promised to install the line on the 21st of August, no one pitched, after I took a days leave to get my line in, then on the 26th, after ANOTHER bunch of calls to the call centre, they came on the 26th, then only to inform me that there is a \cable fault"the cable department have to come and install a new cable"