Can't Reconnect ADSL line

I can't believe the incompetence of Telkom staff. I had a adsl line installed 10 months ago, and had it cancelled 4 months back at the advice of one of your call centre operaters while you sorted out my billing inquiry. Took Telkom 3 months to sort that out, now i want to get my services reconnected and can't!!!<br> For Telkom to install a brand new line took less then 2 weeks, but to reconnect has taken longer than 5 weeks and still no luck. I want answers as to why Telkom does not value there existing customers. My landline number is ***