Can't move line/Cancel account

I moved house end April 2015 and app**** to have my line moved on 7 May ***) Order ***A<br> After not getting any feedback and being told by call centre that it is at the technical dept I finally found out after a few phone calls and being on hold forever that there is no capability at my new complex and thus the line can't be moved. <br> I therefore want to cancel my account ***) as I can't continue to pay for a line I can's use.<br> I have been a Telkom direct store to do this (Fourways Crossing) last week and they had trouble cancelling the order so that they can cancel my line and my account but said it would be done.<br> By Tuesday this week it still was not done. I phoned your call centre on tuesday this week and was told it would take 24hrs. it is still not done!! I am currently on hold and have been for more than a half an hour. absolutely rediculous.