Can't Migrate ADSL Line

<p>In March I contacted telkom to move my ADSL line to the holding pool so that I can use axxess as an ADSL line provider and continue to use Telkom for voice calls. I completed the retention form as requested and emailed them to *** and then to TOCfaxes as mentioned by another sales agent. I got no response for a month. I went into the Rosebank branch to ask them for assistance. They confirmed that the line is going into the holding pool. 2 Days later I got an email confirming that it is in the holding pool. I immediately contacted Axess to pick up the line. Axxess indicated it was not in the pool. I called Telkom the same day and was advised that the migration was cancelled and they have no reason why. It is now 2 months and I am losing out on the benefit of a bundled fee. No one from Telkom can assist.</p>