Can't Help me with ID

<p>Ok, so I firstly don't know why I'm here writing in the 1st place as complaining about Telkom seems to be the norm nowadays and nothing comes from it except for everyone telling how much they will be fixing my issue and giving the best support... Well it is just all talk... remember, you have to actually do what you say or don't bother saying it all. </p> <p> </p> <p>I've had to phone in now for the umpteenth time for ADSL support because my line has yet again dropped. I log a ticket, it gets "fixed" works again for a few days, and then when I receive the comms on SMS that someone is looking at my fault, note, this is days after after it came up, my line goes down again? </p> <p> </p> <p>So today 05/02/2017 @ 09:15AM, I phone in yet again, because my line is down, yet again... And the agent tells me she can't help me unless I know my line number, uhm excuse me? the last 10 years I've been using telkom I've never been turned away when i didn't know the line number off hand as my ID number is registered. You even asked me for my ID number on your telephone system? Which is another joke, why do i type in my ID number, but the agent has no reference on that? Did a bunch pre-schoolers design your system? I got told no I can't use your ID so you can't get help if you dont have the line number. Then I get questioned about the internet account? Its not with telkom for obvious reasons so no, its not the internet CAP account, my line is dead. FIX IT now please... Move me to a new switch in the Exchange, replace the switch or fire the idiot that is not doing the right job and FIX it! </p> <p> </p> <p>I'm trying to run a business and this is just rediculous now... </p> <p> </p> <p>Regards, </p> <p> </p> <p>Senior ICT System Engineer & IT Business Owner</p>