Can't help me with account query

<p>I've cancelled a line, paided the account, got proof of all of this. Yet, being handed over, and nobody has been able to help me. I've been trying now for weeks. The people at the Telkom shop can't help me, they say they don't deal with accounts I must phone accounts. I speak to accounts all they say is I must email proof of payment, which I have, but never get feedback on.</p> <p>I have my cancellation case number and everything, yet no one is willing to help.</p>