Can't have line moved due to incompetence

On 24 march 2015, I logged via the Internet a request to move a line. After waiting 3 weeks to even receive a phone call...which still hasn't come, I escalated the concern and went to Facebook, and requested help. Response was log a call on the Internet...Really? That's where I started, I even gave alternate contact numbers, sent through proof of request being logged, now I need to start all over again...thanks telkom for highlighting your total level of incompetence which is a direct reflection of the South African government ...