Can't get through the 10210 no to report fault

I have a contract with telkom, my phone line and internet line was out of order from November and was only repaired in Feb after i got the Duban friend who works for telkom to infetvene. the phone line was fixed and the internet remained out of order, i got an sms from telkom to say i needed to reply yes if all was fixeds and no if not satisfied, i rep**** no and todate i have not heard back from TElkom, i phone 10210 and hold on forever, i even went to a telkom branch and i was only offered a phjone there to use, but there i also spent the whole lunch hour not able to get through, the phone just ringing. Telkom still continue to take their money at the end of the month and yet i have incured cost due to the serviice that has been out of order